Terms of service

These Terms of Service (the “Terms”) are a legal agreement between KehillaHQ, LLC, a Washington limited liability company(“KehillaHQ,” “we,” “us,” or “our”) and the organization or person that accepts these Terms (“Customer,” “you,” or “your”). They cover both this website and the KehillaHQ product (together, the “Service”). Please read them together with our Privacy policy, which is incorporated by reference. If you do not agree to these Terms, do not use the Service. Questions: hello@kehillahq.com.

Acceptance of terms

By clicking “I agree” or a similar control, signing an order or pilot agreement that references these Terms, or by accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a congregation, organization, or other entity, you represent that you have the authority to bind that entity, and “you” refers to that entity.

About KehillaHQ

KehillaHQ is congregation software for small Jewish communities, built and run by Tova Soroka. The Service helps you manage Member and Household records, lifecycle and Yahrzeit reminders, and related community communications, along with associated features we may offer from time to time. It is provided on a multi-tenant, software-as-a-service basis. We are actively developing the Service and may add, change, or remove features. We will not materially reduce the core functionality you rely on without reasonable notice.

The founding phase, and what may change

KehillaHQ is early, and we are honest about that. What you see on this site reflects our current plans. Feature scope, availability, and timing may change as we build alongside our founding congregations. We make no lifetime promises about features, and nothing here is a binding commitment to ship a particular feature on a particular date.

Billing, the money-back guarantee, and cancelling

Accepted congregations join at their founding rate, billed monthly, one price per congregation based on how many Households you serve, using our published tiers. Fees are billed in advance and charged to your payment method on file. Fees are exclusive of taxes, and you are responsible for any applicable sales, use, or similar taxes, excluding taxes on our net income. We may suspend the Service for non-payment after reasonable notice.

New founding congregations have a 30-day money-back guarantee: if KehillaHQ is not right for you within 30 days of your first payment, tell us and we will refund that payment and help you export your data. After that 30-day window, and except where required by law, fees are non-refundable and there are no refunds or credits for partial periods. You can cancel any time and take your data with you. There are no contracts.

Founding rate

Founding congregations pay a discounted founding rate. That rate is locked for your first two years. After two years, founding congregations move to the standard rate. We make no promises beyond that.

Payments

When membership commitments and payments ship, they will run through Stripe, and KehillaHQ does not store card numbers.

Accounts and eligibility

• You must be at least 18 years old to create an administrator account. The Service is intended for use by congregation administrators and staff, not for direct use by minors.
• You are responsible for keeping your account credentials confidential and for all activity that occurs under your account.
• You are responsible for your authorized users’ compliance with these Terms and for the accuracy of the Member and Household data you provide.
• Notify us promptly at hello@kehillahq.com if you suspect unauthorized use of your account.

Your data

“Customer Data” means the data you or your users submit to the Service, including Member, Household, and Yahrzeit records. As between the parties, you own and retain all rights to Customer Data. You grant us a limited license to host, process, and use it solely to provide, maintain, secure, and improve the Service, and as otherwise permitted by these Terms and the Privacy policy. KehillaHQ processes Customer Data on your behalf, and you are responsible for providing any required notices to, and obtaining any required consents from, the individuals whose data you upload. You acknowledge that Customer Data may include sensitive personal information, for example contact details, family relationships, and memorial or death-related dates, and you agree to use the Service in compliance with applicable privacy and data-protection laws.

You can export everything as CSV at any time. Following termination, you may request an export within 30 days, after which we may delete Customer Data in the ordinary course, subject to any legal retention obligations and backup cycles described in the Privacy policy. Separately, if KehillaHQ ever winds down as a company, your congregation gets at least 90 days notice and a full export of its records.

Acceptable use

You agree not to, and not to permit any user or third party to:

• Use the Service to send spam, or unlawful, harassing, defamatory, or deceptive communications;
• Upload or transmit unlawful, infringing, or harmful content, or content you do not have the right to provide;
• Use the Service for any purpose other than the legitimate administration of a congregation or community;
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity;
• Attempt to gain unauthorized access to the Service, other customers’ data, or related systems, or probe, scan, or test the vulnerability of the Service;
• Interfere with or disrupt the integrity or performance of the Service;
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;
• Scrape, crawl, or use automated means to extract data except through features we provide; or
• Resell, sublicense, or provide the Service to third parties for their own benefit, or use it to build a competing product.

We may suspend access to protect the Service, our customers, or third parties from harm, and will use reasonable efforts to notify you when we do so.

Intellectual property

The Service, including all software, designs, text, and trademarks such as the KehillaHQ name and logo, is owned by KehillaHQ or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during the term, subject to these Terms. You retain all rights in Customer Data, and nothing in these Terms transfers ownership of Customer Data to us. If you provide suggestions or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or compensation. Please don’t reproduce our name or branding in ways that would imply endorsement or affiliation.

Term and termination

These Terms apply for as long as you use the Service or have an active subscription. Either party may terminate for convenience on 30 days written notice, effective at the end of the then-current billing period. We may suspend or terminate immediately if you materially breach these Terms, including the acceptable-use section, or if required by law. Upon termination, your right to access the Service ends, and you may export Customer Data during the 30-day export window described above. Sections that by their nature should survive, including Customer Data ownership, intellectual property, disclaimers, limitation of liability, and governing law, survive termination.

Service availability

We use commercially reasonable efforts to keep the Service available, but we do not offer a formal uptime service-level agreement at this time. The Service may be unavailable for maintenance, updates, or reasons beyond our control.

No warranty

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

Limits on liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, or data, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages. Each party’s total aggregate liability arising out of or relating to these Terms will not exceed the amounts you paid to KehillaHQ for the Service in the 12 months preceding the event giving rise to the claim. These limitations do not apply to liability that cannot be limited under applicable law.

Indemnification

You will defend and indemnify KehillaHQ against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of applicable law. We will defend and indemnify you against third-party claims alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual-property rights. The indemnifying party’s obligations are conditioned on prompt notice, reasonable cooperation, and control of the defense.

Governing law

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. The exclusive venue for any dispute will be the state or federal courts located in King County, Washington, and each party consents to their jurisdiction, except as provided in the dispute-resolution section below.

Dispute resolution

Before filing a claim, the parties agree to first attempt to resolve any dispute informally by contacting hello@kehillahq.com and negotiating in good faith for at least 30 days.

Changes to these terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example by email or in-product notice, before they take effect. The date at the top reflects the most recent version. Continued use after a change means you accept the updated Terms.

Miscellaneous

These Terms, together with the Privacy policy and any order or pilot agreement, are the entire agreement between the parties regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. Failure to enforce a provision is not a waiver of it.

Contact

Questions about these Terms: contact us at hello@kehillahq.com. KehillaHQ, LLC.